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client SERVICE AGREEMENT




GoldTouch Cleaning Solutions

Last Updated: July 2026

1. SERVICE OVERVIEW

GoldTouch Cleaning Solutions provides professional cleaning services for residential, commercial, and specialized properties services This Service Agreement outlines the terms and conditions under which our Services are provided.

By requesting and accepting our Services, you agree to be bound by the terms of this Agreement.

2. SCOPE OF SERVICES

The Services to be provided will be as specified in the quote provided by GoldTouch Cleaning Solutions. Services include but are not limited to:

  • Residential cleaning (weekly, bi-weekly, monthly)
  • Deep cleaning
  • Office and commercial cleaning
  • Post-construction cleanup
  • Carpet and upholstery cleaning
  • Window and exterior cleaning
  • Move-in/move-out cleaning
  • Airbnb turnover cleaning

Any additional services requested outside the quoted scope will be billed separately at our standard rates.

3. PRICING AND PAYMENT

Payment Terms:

  • Pricing is based on the scope of work outlined in your free quote
  • Payment is due upon completion of services, unless otherwise agreed in writing.
  • We accept cash, e-transfer, and credit card

Recurring Services:

  • Recurring weekly/bi-weekly clients may receive a 10% loyalty discount
  • Payment for recurring services is due before each appointment

Price Changes:

  • We reserve the right to adjust pricing with 30 days' notice for recurring clients
  • One-time service pricing is locked in at time of quote

4. SCHEDULING AND CANCELLATION POLICY

Scheduling:

  • Appointments must be scheduled at least 48 hours in advance
  • We will confirm your appointment date and time via phone or email
  • Specific time windows cannot be guaranteed unless otherwise arranged

Cancellations:

  • 48+ hours notice: Full refund or reschedule with no penalty
  • 24-48 hours notice: 50% cancellation fee applied
  • Less than 24 hours notice: 100% of service fee charged
  • No-shows will be charged in full

Rescheduling:

  • Rescheduling requests made 48+ hours in advance are free
  • We will make every effort to accommodate your preferred date, subject to availability

5. CLIENT RESPONSIBILITIES

The Client agrees to:

  • Provide Access: Ensure our team can safely access all areas to be cleaned. Remove obstacles, close pets in secure areas, and clear valuables from work surfaces.
  • Secure Valuables: Remove or secure all jewelry, cash, important documents, and irreplaceable items before our arrival. GoldTouch Cleaning Solutions is not responsible for lost or damaged valuables.
  • Disclose Hazards: Inform us of any hazardous conditions (broken glass, sharp objects, unstable furniture, etc.) before work begins.
  • Special Instructions: Provide clear instructions regarding fragile items, delicate surfaces, or specific cleaning preferences.
  • Property Access: Provide keys, gate codes, or parking information as needed. If locks are changed, Client is responsible for providing updated access information.

6. LIABILITY AND DAMAGE

GoldTouch Cleaning Solutions is not liable for:

  • Damage to pre-existing conditions (cracks, stains, structural damage)
  • Damage caused by fragile items left in work areas
  • Damage to items not disclosed as fragile or sensitive
  • Damage from weather conditions or acts of nature
  • Loss or theft of Client property
  • Damage caused by Client's pets or family members during or after service

If Accidental Damage Occurs:

If our team accidentally damages your property due to negligence, we will:

  1. Document the damage with photos
  2. Provide a written assessment
  3. Work with you to resolve the issue fairly

GoldTouch Cleaning Solutions carries general liability insurance. Claims must be reported within 24 hours of service for consideration.

7. INSURANCE AND BONDING

GoldTouch Cleaning Solutions carries general liability insurance. Our insurance does not cover:

  • Pre-existing damage or defects
  • Items left exposed or unsecured
  • Damage from Client negligence
  • Claims exceeding our policy limits

8. SERVICE QUALITY GUARANTEE

We take pride in delivering exceptional results. If you are not satisfied with an area cleaned during your scheduled service, notify us within 24 hours and we will return to correct the issue at no additional cost whenever appropriate.

9. PHOTO AND MARKETING PERMISSIONS

Only with your permission, we may photograph before/after images of completed work for:

  • Website portfolio
  • Social media marketing
  • Google Business and review sites
  • Client testimonials

You can opt out by requesting in writing. Please note: If you do not give permission, we cannot use your space for marketing purposes, but this does not affect service pricing or quality.

10. CHEMICAL SENSITIVITIES AND ALLERGIES

Please disclose any chemical sensitivities, allergies, or preferred cleaning products before your appointment. We use professional-grade, eco-friendly cleaning solutions. If you have specific product requirements, inform us in advance.

GoldTouch Cleaning Solutions is not liable for allergic reactions to standard cleaning products if not disclosed in advance.

11. HEALTH AND SAFETY

COVID-19 and Illness Policy:

  • If either party is sick, the appointment will be rescheduled
  • Masks and gloves will be worn upon request
  • We maintain high hygiene and sanitation standards

Client Hazards:

  • Inform us of any health hazards (mold, biohazards, pest infestations) before service begins
  • We reserve the right to decline service if health hazards pose a risk to our team

12. RECURRING SERVICE TERMS

For clients with recurring weekly, bi-weekly, or monthly service:

  • Commitment: We will provide consistent, reliable service on your scheduled dates
  • Notice to Cancel: 2 weeks' written notice required to terminate recurring service
  • Loyalty Discount: Applies to recurring clients (10% off standard rates)
  • Payment: Automatic payment arrangement can be set up for convenience

13. INDEPENDENT CONTRACTOR STATUS

GoldTouch Cleaning Solutions operates as an independent service provider. We are not employees of the Client, and no employment relationship is created by this Agreement.

14. MODIFICATIONS TO AGREEMENT

GoldTouch Cleaning Solutions reserves the right to modify this Service Agreement with 30 days' notice. Continued acceptance of Services after notification of changes constitutes acceptance of the modified terms.

15. DISPUTE RESOLUTION

If a dispute arises:

  1. Contact us at (416) 554-6643 or info@goldtouchcleaning.ca to discuss
  2. We will make a good-faith effort to resolve the issue
  3. If unresolved within 7 days, either party may pursue small claims court or mediation

This Agreement shall be governed by the laws of Ontario, Canada.

16. ENTIRE AGREEMENT

This Service Agreement constitutes the entire agreement between Client and GoldTouch Cleaning Solutions regarding the Services provided. Any prior agreements, promises, or representations not included in this Agreement are void.

17. CONTACT INFORMATION

GoldTouch Cleaning Solutions Phone: (416) 554-6643 Email: info@goldtouchcleaning.ca

CLIENT ACKNOWLEDGMENT

By clicking "agree" below, you acknowledges that you have read, understood, and agree to all terms outlined in this Service Agreement.